Returns and Exchanges Policy

At Spring Everlasting, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we offer a 7-day return policy subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • The seal on the product must be unopened and intact.
  • The return must be initiated within 7 days of receiving your order.

2. Non-Returnable Items

  • Products that have been opened or used.
  • Products not in their original condition or missing original packaging.
  • Any items purchased on final sale or marked as non-returnable.

3. Return Process

If you meet the eligibility criteria for a return, please follow these steps:

  1. Contact us at support@springeverlasting.com within 7 days of receiving your product to request a return authorization.
  2. Once your return is approved, we will provide you with the return shipping address.
  3. You are responsible for covering the cost of return shipping. A flat shipping fee of $7 will be applied to your return.

Please note that we are not responsible for any lost or damaged returns, so we recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to damage, please contact us at support@springeverlasting.com within 7 days of receiving your order, and we will guide you through the exchange process.

6. Shipping Costs

All return shipping costs are the responsibility of the customer, and a flat fee of $7 will be deducted from your refund to cover the return shipping. Original shipping costs are non-refundable.

7. Contact Information

If you have any questions or concerns regarding your return or exchange, please contact us at:

Spring Everlasting
8825 Aero Dr Ste 300, San Diego, CA 92123
Phone: (858) 399-1400
Email: support@springeverlasting.com